Frequently Asked Questions

Prices on this website are shown before sales tax. Applicable state and local sales tax is calculated and displayed during checkout based on your shipping address.

To shop our UK store with prices including VAT, visit yopandtom.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the order number, receipt or proof of purchase.

To start a return, contact us at contact@yopandtom.com first. Items sent back without first requesting a return will not be accepted.

See our full policy: Refund policy.

We currently offer shipping to the contiguous US only from this website. Standard shipping is a flat $9.95; express shipping is $15.00.

Standard shipping typically takes 4–7 business days. Express shipping typically takes 2–5 business days. We use a variety of carriers depending on address, speed and availability.

A shipping confirmation email with tracking number will be sent once the parcel has shipped.

To order from our UK store, visit yopandtom.com.

Digital products like gift cards are delivered immediately via email.

For physical products, we ship items as soon as possible after the order is placed. You will receive a tracking number in your confirmation email and an estimated delivery date at checkout.

We only fulfill orders during normal business days, so orders placed on the weekend are handled on Monday.

If you would like your country added in the future, email us at contact@yopandtom.com with the country you need. We track demand as we expand delivery.

All policy links are in the website footer, including privacy policy, terms and conditions, shipping and refund policies.

We do everything we can to make sure your item arrives in perfect condition. If something arrives damaged, contact us at contact@yopandtom.com and we will help resolve it as soon as possible.